Cancelation Policy

We only accept cancellations/changes via email. Please note that any cancellations/changes must be made at least 72 hours prior to your scheduled arrival time, indicated upon booking. In case the arrival time was not indicated upon booking, any cancellations/changes must be made at least 72 hours prior to your scheduled arrival date.

We charge the total of the first night for all cancellations made less than 72 hours from arrival. In case of a no show, we will charge in full for the first night and cancel the reservations for the second night and thereafter.

There is no refund after check in.

During all peak holidays, Christmas, New year's etc. period (Dec24th - Jan 2nd), all cancellations must be made at least 14 days prior to your scheduled arrival time during this time period. Please note that room type requests are not guaranteed and are subject to availability & operational needs.

Non-refundable rates
Your booking is non-refundable. If you choose to cancel your booking, or in the case of a no-show, you will still be charged the full cost of your booking.

Other Things To Note

RATE
Rate does not include tax.
2019: 14.96% taxes not included must be paid on arrival (The balance is subject to 10.25% State of Hawaii Transient Accommodation Tax and 4.712% General Exercise Tax)

Please note that room type requests are not guaranteed and are subject to availability and operational needs

CHECK IN REQUIREMENT
- Check in time is from 2:00 PM and our reception desk is conveniently open 24 hours, 7 days a week. - All guests must be 18 years or older to check in and must be between 18-45 years old upon check in for Dormitory Rooms - When checking in, please prepare the following: 1. VALID PASSPORT or VALID STATE ISSUED ID (must be between 18 - 45 years old upon check in for Dormitory Rooms) 2. PROOF OF RECENT ARRIVAL TO THE ISLAND OF OAHU FROM THE MAINLAND US OR INTERNATIONAL ORIGINS 3. $20 Refundable Cash Security Deposit to be refunded once the key has been returned.
Non-refundable rates

Your booking is non-refundable. If you choose to cancel your booking, or in the case of a no-show, you will still be charged the full cost of your booking.

NO SHOWS
In the case of a no show, we reserve the right to cancel the booking and charge the full amount if we have had no written correspondence.