Cancelation Policy

CANCELLATION POLICY

We only accept cancellations/changes via email. Please note that any cancellations/changes must be made at least 72 hours prior to your scheduled arrival time, indicated upon booking. In case the arrival time was not indicated upon booking, any cancellations/changes must be made at least 72 hours prior to your scheduled arrival date. We charge the total of the first night for all cancellations made less than 72 hours from arrival. In case of a no show, we will charge in full for the first night and cancel the reservations for the second night and thereafter.

There is no refund after check in during all peak holidays, Christmas, New year's etc. period. All cancellations must be made at least 14 days prior to your scheduled arrival time during this time period.

Please note that room type requests are not guaranteed and are subject to availability & operational needs.

NON-REFUNDABLE RATE CANCELLATIONS
Your booking is non-refundable. If you choose to cancel your booking, or in the case of a no-show, you will still be charged the full cost of your booking.

Other Things To Note

RATE
Rate does not include tax.
2019: 14.96% taxes not included must be paid on arrival (The balance is subject to 10.25% State of Hawaii Transient Accommodation Tax and 4.712% General Exercise Tax)

Please note that room type requests are not guaranteed and are subject to availability and operational needs